About This Document

Who should read this document?
Conventions used in this document
Additional information
Getting help

This document contains information about how to troubleshoot many installation, configuration and administration issues that may arise with an Adobe® LiveCycle® Enterprise Suite 4 (ES4) production environment.

Who should read this document?

This guide provides information for administrators or developers who are responsible for installing, configuring, administering, or deploying LiveCycle components. The information provided is based on the assumption that anyone reading this guide is familiar with the following:

J2EE application servers
Microsoft® Windows®, AIX, Linux, or Solaris operating systems
MySQL, Oracle®, DB2®, or SQL Server database servers
Web environments

Conventions used in this document

This document uses the following naming conventions for common file paths.

Name	Description	Default value
[LiveCycle root]	The installation directory that is used for all LiveCycle modules. The installation directory contains subdirectories for the Adobe® LiveCycle® Configuration Manager. This directory also includes directories relating to third-party technologies.	Windows: C:\Adobe\Adobe LiveCycle ES4 Linux and UNIX: opt/adobe/adobe_livecycle_ES4
[JBoss root]	(JBoss Turnkey) The home directory of the application server that runs LiveCycle.	C:\Adobe\Adobe LiveCycle ES4\jboss
[Adobe_JAVA_HOME]	(JBoss Turnkey) The home directory of the Java JDK installed by LiveCycle turnkey.	C:\Adobe\Adobe LiveCycle ES4\Java\jdk1.6.0_26
[Workbench_HOME]	The home directory of Workbench installed by LiveCycle.	Windows(32-bit): Windows (32-bit): C:\Program Files\ Adobe LiveCycle Workbench 11 Windows(64-bit): C:\Program Files (x86)\Adobe LiveCycle Workbench 11
[appserver root]	The home directory of the application server that runs the services that are part of LiveCycle.	JBoss on Windows: C:\jboss JBoss on Linux, Solaris: /opt/jboss WebSphere on Windows: C:\Program Files\IBM\WebSphere\AppServer WebSphere on Linux and Solaris: /opt/IBM/WebSphere/AppServer WebSphere on AIX: /usr/IBM/WebSphere/AppServer WebLogic on Windows: C:\Oracle\Middleware\wlserver_10.3 WebLogic on Linux and Solaris: /opt/Oracle/Middleware/wlserver_10.3
WL_HOME	The install directory for WebLogic as specified for the `WL_HOME` environment variable.	WebLogic on Windows C:\Oracle\Middleware\ WebLogic on Linux and UNIX: /opt/Oracle/Middleware/
[appserverdomain]	The domain that you configured on WebLogic server.	WebLogic on Windows: C:\Oracle\Middleware\user_projects\domains\base_domain WebLogic on Linux and UNIX: /opt/Oracle/Middleware/user_projects/domains/base_domain

Additional information

The resources in this table can help you learn about LiveCycle.

For information about	See
LiveCycle, the LiveCycle solutions, and development tools	LiveCycle Overview
Preparing your environment for installing or upgrading to LiveCycle	Preparing to Install LiveCycle (Single Server) Preparing to Install LiveCycle (Server Cluster) Preparing to Upgrade to LiveCycle ES4
Installing LiveCycle (Single Server)	Installing and Deploying LiveCycle Using JBoss Turnkey Installing and Deploying LiveCycle for JBoss Installing and Deploying LiveCycle for WebLogic Installing and Deploying LiveCycle for WebSphere
Configuring LiveCycle (Server Cluster)	Configuring LiveCycle Application Server Clusters Using JBoss Configuring LiveCycle Application Server Clusters Using WebLogic Configuring LiveCycle Application Server Clusters Using WebSphere
Upgrading to LiveCycle	Upgrading to LiveCycle ES4 for JBoss Turnkey Upgrading to LiveCycle ES4 for JBoss Upgrading to LiveCycle ES4 for WebLogic Upgrading to LiveCycle ES4 for WebSphere
Installing LiveCycle - Workbench 11	Installing LiveCycle Workbench
Performing general administrative tasks for LiveCycle	LiveCycle Administration Help
Other services and products that integrate with LiveCycle	http://www.adobe.com
LiveCycle documentation set	LiveCycle Documentation Set

Getting help

This section describes the steps you should take before you contact Adobe Enterprise Support. If, after reviewing the LiveCycle documentation, you have not resolved your issues, contact Adobe Enterprise Support. To help expedite your service, have the following information available:

What were you doing when the problem occurred?
Can you repeat the problem?
Did you see any error message when the problem occurred? Did you see anything else?
If you deselect the Show Friendly HTTP Error Messages check box in Internet Explorer (Tools > Internet Options > Advanced), do the errors persist?