Managing access to a selected user queue

Manage Access To A User functionality allows you to manage access to a selected user queue. You can grant or revoke access to a selected user queue to other users in your organization. For example, Kara Bowman is out of office. Using the Manage Access To A User functionality, her queue can be shared with Akira Tanaka and John Jacobs for completion. At a later point, when Kara Bowman returns to the office, you can revoke access to her queue from Akira Tanaka and John Jacobs.

Once shared, these tasks can be completed by the user, with access to the queue, using Workspace.

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