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Shared Queues allow you to configure and manage user queues
effectively. A user queue is simply all tasks assigned to a user,
see To
Do Listsfor more information. You can assign, unassign, and
reassign user queues depending on your organizational needs. You
can manage Shared Queues in two ways: - Manage Access
To A User
- You can manage access to a selected user queue using this
option.
- Manage Access By A User
- You can manage shared queues assigned to a selected user
using this option.
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